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Lecture 8

Communication lecture 8 (24th).docx

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Kinesiology 1088A/B
Bob Larose

Communication Decisions tosend messageaboutsomething Encoding of the message by sender Channel throughwhich themessageis transmittedto thesender Decoby thereceiverssage Ireceivertothe message Purpose of Communication  Persuade  Evaluate  Inform/instruct  Motivate/Psych up  Problem solve/deal with conflict Types of Communication Interpersonal: occurs between two or more people Intrapersonal: “self-talk” or thought Non-verbal: important part of interpersonal communication and comprises 50% of talk communication Interpersonal: sometimes the message may not be received by the person intended or can get distorted and therefore not transmitted. Therefore, it is important to know how to effectively send a message. Guidelines For Sending Effective Messages 1. Be direct 2. Own your message (I, my) 3. Be complete and specific 4. Avoid double messages 5. State your feelings clearly 6. Separate fact from opinion 7. Focus on one thing at a time 8. Deliver message immediately 9. No hidden agendas 10.Be supportive 11.Be consistent with non-verbal messages 12.Reinforce using repitition 13.Tailor message to the experience of the receiver 14.Was your message accurately interpreted well for feedback Non-verbal Communication  50-70% of all communication  tend to believe more than verbal  physical appearance-first impression  “body language”-posture, gestures, body position (space)  touching (various forms)  facial expressions  voice characteristics (pitch, tempo, volume, rhythm and articulation) Receiving Messages a) Active Listening -process focusing on content, intent and feeling -attend to ideas -acknowledge comment
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