Management and Organizational Studies 1021A/B Lecture Notes - Henry Mintzberg, Occupy Wall Street, Iso 14000

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 1021A/B
• Professor: Dart

Document Summary

Orig. by comparison with a counter-roll or duplicate register to check or verify and hence to regulate (payments, receipts, accounts generally) Modalities of control reactive (feedback) use something til it goes wrong concurrent taste testing beer. Pro-active (preliminary control or feedforward control) creating the conditions for qualities during the process itself (hiring the right person, making the right system) From feedback control" (lots of ratios here) to learning systems". We have learned to live in a world of mistakes and defective products as if they were necessary to life . 94% of production results ifs from things beyond the control of the worker/employee so motivation is not nearly so important as process design and improvement. Spc as a basis of production analysis (statistical product control) Tqm(total quality management) = spc + ei (employee involvement) Basically one big loop becomes a network of short loops, or a web . Later cqi (continuous quality improvement) = tqm (total quality management) + l(learning)