Management Functions: Goals and Control Systems
Occupy Wall St?
Goals? Relevance to this.
Emerging issues in
Is a process to…
o If planning is in a turbulent context?
o If goals are not singular or simple?
As a verb
to check or verify and hence to regulate (payments, receipts, accounts generally)
orig. by comparison with a “counter-roll” or duplicate register
As a noun
Modalities of Control
reactive (feedback) – use something til it goes wrong
concurrent – taste testing beer
pro-active (preliminary control or feedforward control) – creating the conditions for
qualities during the process itself (hiring the right person, making the right system)
Evolution of “Control”
From ‘measurement system’ to ‘management system’
From ‘feedback control’ (lots of ratios here) to ‘learning systems’
American – 1990 – 1993
The Henry Mintzberg of Control
o Production – revolutionised production systems
“We have learned to live in a world of mistakes and defective products as if they were
necessary to life”
Red bead experiment – ways to improve production processes – big vat of white and red
beads – try to scoop out only the white beads - tried different motivational techniques –
crappy tool for improving productivity – better designed processes are better than
94% of production results ifs from things beyond the control of the worker/employee so
motivation is not nearly so important as process design and improvement
SPC as a basis of production analysis (statistical product control)
TQM(total quality management) = SPC + EI (employee involvement)
Later CQI (continuous quality improvement) = TQM (total quality management) + L(learning) Control Systems as Branding
TMQ etc. as murky
ISO (International Standards Organization) 9000
ISO 26000 – labour standards, human rights, community/society involvement by business
How do you assess the performance of an organization? (basis of control function)\
Importance of measurement?
o If you can’t measure it, you can’t manage it
o If you can’t measure it, you can’t improve it
o Measuring the right thing vs