10 18 - Lecture Notes - Goals and Control Systems.docx

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Management and Organizational Studies
Management and Organizational Studies 1021A/B

Management Functions: Goals and Control Systems Occupy Wall St? Goals? Relevance to this. Leading to…  Emerging issues in  Organizational planning  “ goals Control  Is a process to…  Comparison  What about o If planning is in a turbulent context? o If goals are not singular or simple? As a verb  to check or verify and hence to regulate (payments, receipts, accounts generally)  orig. by comparison with a “counter-roll” or duplicate register As a noun  something. Modalities of Control  reactive (feedback) – use something til it goes wrong  concurrent – taste testing beer  pro-active (preliminary control or feedforward control) – creating the conditions for qualities during the process itself (hiring the right person, making the right system) Evolution of “Control”  From ‘measurement system’ to ‘management system’  From ‘feedback control’ (lots of ratios here) to ‘learning systems’ Edwards Deming  American – 1990 – 1993  The Henry Mintzberg of Control  Statistician  Major achievements o Japan o Production – revolutionised production systems  “We have learned to live in a world of mistakes and defective products as if they were necessary to life”  Red bead experiment – ways to improve production processes – big vat of white and red beads – try to scoop out only the white beads - tried different motivational techniques – crappy tool for improving productivity – better designed processes are better than motivation  94% of production results ifs from things beyond the control of the worker/employee so motivation is not nearly so important as process design and improvement  SPC as a basis of production analysis (statistical product control)  TQM(total quality management) = SPC + EI (employee involvement)  Later CQI (continuous quality improvement) = TQM (total quality management) + L(learning) Control Systems as Branding  TMQ etc. as murky  ISO (International Standards Organization) 9000  ISO 14000  ISO 26000 – labour standards, human rights, community/society involvement by business partners Organizational Performance  How do you assess the performance of an organization? (basis of control function)\  Importance of measurement? o If you can’t measure it, you can’t manage it o If you can’t measure it, you can’t improve it o Measuring the right thing vs
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