Management and Organizational Studies 1021A/B Lecture Notes - Lecture 7: Critical Thinking, Reinforcement, Diversity Training

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 1021A/B
• Professor: James O' Brien

Document Summary

Steps 1-4 on [136] are about identifying gaps between current and required ksas. Triggers: adoption of new work systems increase in customer complaints. Formal statements of desired outcomes of training = training objectives. Trainee readiness and motivation as preconditions of learning: positive reinforcement, not threats/punishments, flexibility, personal goal setting of participants, stimulate interest; break down barriers to learning. Ensure that goals and objectives for the training are clear. Appreciate that people learn in different ways and at different rates. Consider wholes and parts in teaching skills. Recall that distributed learning tend to be more effective than massed learning. Use meaningfulness to connect training to prior experience. Think carefully about feedback, from trainers and the trainees themselves. Learning by doing (modelling) vs learning by watching: aside on behaviour modification: simple rewards and encouragement when you can catch people doing something right, e. g. of safety. Imagine that your team administers the written driver"s test for the province.