Management and Organizational Studies 2181A/B Lecture 2: Mos 2181 chapter 2 – Job Performance

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Sarah Ross

Document Summary

Employee behaviors that contribute either positively or negatively to the accomplishment of organizational goals. Includes behaviors within the control of employees, either relevant or irrelevant to job performance: te(cid:454)ti(cid:374)g frie(cid:374)ds duri(cid:374)g (cid:449)ork i(cid:374) a (cid:862)(cid:449)orld-(cid:272)lass (cid:272)usto(cid:373)er ser(cid:448)i(cid:272)e(cid:863) fir(cid:373). ((cid:374)egati(cid:448)e to organizational goal accomplishment and being irrelevant) 3 categories: task performance (pos, citizenship behavior (pos, counterproductive behavior (neg) E(cid:373)plo(cid:455)ees" (cid:271)eha(cid:448)iors involved transforming organizational resources into good/services. Job description usually about the required task performance tasks, duties and responsibilities that employees must fulfill to receive compensation and continued employment. A process by which an organization determines requirements of specific jobs. National occupational classification (noc: a databased created by government help describing wide variety of jobs, organizing over 40,000 job title into 500 occupational gru pdescriptions. Voluntary employee behavior that contribute to the org. by improving the quality of the workplace: e. g. giving constructive suggestion to organization, speaking up. Employee behaviors that intentionally hinder organizational goal accomplishment.