Management and Organizational Studies 2181A/B Lecture Notes - Lecture 4: Tension Headache, Job Sharing, Role Conflict

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Barry Hawn

Document Summary

Stress: psychological response to demands when there is something at stake for the individual and when coping with these demands would ta(cid:454) the i(cid:374)di(cid:448)idual"s resources. Stressors: demands that cause the stress response. Strains: negative consequences of the stress response. Theory that explains how stressful demands are perceived and appraised, as well as how people respond to the perceptions and appraisals. Hindrance stressors: stressful demands that people perceive as negatively impacting their progress toward goal attainment. Often trigger negative emotions such as anxiety and anger. Challenge stressors: stressful demands that people perceive as opportunities for learning, growth, and development. Often trigger positive emotions such as pride and enthusiasm. Role conflict: conflicting expectations others may have of us. Nurse needs to spend time on job but has a meeting for something else as well being. Role ambiguity: lack of information about what needs to be done in a role.