Management and Organizational Studies 2181A/B Lecture Notes - Lecture 5: Affective Forecasting, Knowledge Transfer, Goal Orientation

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Barry Hawn

Document Summary

Corporate social responsibility: a perspective that acknowledges that the responsibility of a business encompasses the economic, legal, ethical, and citizenship expectations of society. Learning is the reason for differences between experts and novices. We can tell when people have learned something by observing their behaviour change. We learn by observing the link between our voluntary behaviour and the consequences that follow it. 4 consequences/contingencies used to modify employee behaviour. Positive reinforcement: positive outcome follows a desired behaviour i. e. increased pay, praise, public recognition for exhibiting desired behaviour. Negative reinforcement: unwanted outcome is removed following a desired behaviour (cid:28668). (cid:28664). (cid:28595)(cid:28666)(cid:28664)(cid:28679)(cid:28679)(cid:28668)(cid:28673)(cid:28666)(cid:28595)(cid:28679)(cid:28674)(cid:28595)(cid:28682)(cid:28674)(cid:28677)(cid:28670)(cid:28595)(cid:28674)(cid:28673)(cid:28595)(cid:28679)(cid:28668)(cid:28672)(cid:28664)(cid:28595)(cid:28678)(cid:28674)(cid:28595)(cid:28682)(cid:28674)(cid:28673)"(cid:28679)(cid:28595)(cid:28666)(cid:28664)(cid:28679)(cid:28595)(cid:28684)(cid:28664)(cid:28671)(cid:28671)(cid:28664)(cid:28663)(cid:28595)(cid:28660)(cid:28679) Punishment: unwanted outcome follows an unwanted behaviour i. e. suspending an employee for showing up late. Extinction: removal of a positive outcome following unwanted behaviour i. e. removing attention when act in childish ways. Positive reinforcement and extinction are recommended to be used most often by managers. The timing of when the contingencies are applied or removed.