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Lecture 1

Management and Organizational Studies 1021A/B Lecture Notes - Lecture 1: Human Resource Management, Business Partner, Job Design

Management and Organizational Studies
Course Code
MOS 1021A/B
Michael Aloisio

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Jan 13 | MOS1021B | Introduction to Human Resource Management
Introduction to Human Resource Management
Text book reading Pages 5-16, 19-28, 36-47 (HR Text)
Human Resources Management (HRM)
The practices, policies and systems that influence employees’ behavior, attitudes, and
Human Capital
An organization’s employees described in terms of training, experience, judgment,
intelligence, relationships, and insight etc.
o Not interchangeable
o A company can succeed if it has a sustainable competitive advantage = is better than
competitors at something, and can hold that advantage over a sustained period of
o Companies need the kind of resource that gives them SCA to succeed.
o Necessary qualities of HR:
Rare = a person with high levels of the needed skills and knowledge is not
Cannot be imitated
No good substitutes
Effective Management of Human Resources
High-performance work system
o HPWS= an organization in which tech, organizational structure, people and
processes all work together to provide the org. an advantage in the competitive

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Jan 13 | MOS1021B | Introduction to Human Resource Management
o Tech changes the way orgs function, so to maintain HPWS there must be
development of training programs, recruitment of ppl with new skill sets, and
reward for teamwork/flexibility/learning etc.
Responsibilities of HR Department
Three Product Line (HR is a business within an org)
o Administrative services and transactions = handling administrative tasks e.g.
processing tuition reimbursement applications and answering questions about
o Business partner services = developing effective HR systems to help org.
Attract+keep+develop the ppl with skills it needs. Must understand business and
what businesses need
o Strategic partner = understand business/industry/competitors, how to give
business competitive advantages contribute to companys strategy.
Specific Activities
o Analyzing and designing jobs
Job analysis= getting detailed info about jobs
Job design= defining how work will be performed and the tasks that a given
jobs requires.
o Recruiting and hiring employees
Recruitment = process through which the org seeks applicants for potential
Selection = process by which the org attempts to identify applicants with the
necessary knowledge, skills, abilities and other characteristics that will help
the org achieve its goals
An org makes selection decisions to add employees to its workforce, and also
to transfer existing employees to new positions

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Jan 13 | MOS1021B | Introduction to Human Resource Management
o Training and developing employees
Training= planned effort to enable employees to learn job-related
Development= acquiring knowledge/skill/behavior that improve employees’
ability to meet the challenges of a variety of new/existing jobs
Top qualities employers look for in employees: interpersonal skills/ work
ethic/ initiative, flexibility/ honesty, loyalty/ strong communication skills,
verbal and written
o Managing performance
Performance management= process of ensuring that employees’ activities
and outputs match the org’s goals
o Compensation and rewards
e.g. How much to offer in salary or wages, as opposed to bonuses,
commissions and other performance-related pay; which benefits to offer
All such decisions influences the org’s bottom line and employee motivation
o Maintaining positive employee and labor relations
Providing satisfying and engaging work environments & maintaining positive
relations with employees
Conducting collective bargaining to negotiate an employment contract with
union members, and maintaining communication with union reps to ensure
that issues are resolved as they rise
o Establishing and administering HR policies
Help establish policies related to hiring, discipline, promotions, benefits etc.;
develop and communicate policies to every employee
o Ensuring compliance with federal and provincial legislation
Keep watch over a rapidly changing legal landscape
Changes in Human Resource Management
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