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Management and Organizational Studies 1021A/B Lecture Notes - Ageism, Millennials, W. M. Keck Observatory

Management and Organizational Studies
Course Code
MOS 1021A/B
Kevin Thompson

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Historically, workplaces have been segregated with gender, age and ethnic lines.
Often, HR managers would intentionally segregate employees by race because
employees tended to work better with people of their own race.
Now, workplaces are becoming more and more diverse and the Multigenerational
workplace has become one of the biggest – and often overlooked - challenges of
The traditional generation (1925-1945)
- Typically disciplined, loyal team players who work within the system they are
respectful of authority, patient, and follow rules
- vast knowledge and embody a traditional work ethic
The baby boomers (1946-1964)
- boomers tend to be optimistic, ambitious,
Generation X (1964-1980)
- They are incredibly loyal
- commited to their work and the people they work with
- skeptical, risk-takers and want fun in the workplace
- good work life balance
Generation Y (1981-1999)
- team oriented, work well in groups, as opposed to individual endevours
- expected to work hard as they tackle multiple tasks with equal energy
good multi taskers
Generation Differences:
1. Work is less central for younger compared to older employees
2. older employees can have a stronger work ethic compared to younger employees
3. younger employees may more highly value leisure compared to older employees
4. younger employees self-report more workplace individuality compared to older employees.
Ageism: a system of stereotypes, policies, norms and behaviors that discriminate against, restrict, and
dehumanize people of different ages.
Signs of ageism:
1. employees routinely judge others based solely on age.
2. Multigenerational teams compete with one another instead of working towards common goals
3. the organization usually hires only within certain generations or promotes from within certain
age groups.
4. A multigenerational workforce is viewed as a weakness to be overcome rather than a strength to
be used.
Ways to motivate Millenials – similar to video games:
They want to understand the larger goal.
They thrive on new experiences.
They look to peers for support.
They like immediate rewards.
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