Management and Organizational Studies 2181A/B Lecture Notes - Lecture 5: Equity Theory, Customer Satisfaction, Conscientiousness

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Carol- Lynn Chambers

Document Summary

Lo4. 1 define values and discuss the implications of cross-cultural variation in values for organizational behaviour. Lo4. 2 define attitudes and explain how people develop attitudes. Lo4. 3 explain the concept of job satisfaction and discuss some of its key contributors, Lo4. 4 explain the relationship between job satisfaction and absenteeism, turnover, performance, organizational citizenship behaviour, and customer satisfaction. Lo4. 5 differentiate affective, continuance, and normative commitment and explain how. Cultural differences in values: there are basic differences in work-related values across cultures, a lack of understanding of cross-cultural differences can cause foreign assignments to terminate early and business negotiations to fail. Hofstede"s study: geert hofstede questioned over 116,000 ibm employees in 40 countries about their work-related values, he discovered four basic dimensions along which work-related values differed across cultures: Individualism/collectivism: subsequent work with canadian michael bond that catered more to eastern cultures resulted in a fifth dimension: Power distance: the extent to which an unequal distribution of power is accepted by society members.