Management and Organizational Studies 2181A/B Lecture Notes - Lecture 12: Nonverbal Communication

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Thinking: pur(cid:272)hasi(cid:374)g (cid:373)a(cid:374)ager thi(cid:374)ks, (cid:862)we (cid:374)eed (cid:373)ore a-40s. (cid:863) Encoding: pur(cid:272)hasi(cid:374)g (cid:373)gr key(cid:271)oards (cid:373)e(cid:373)o to assista(cid:374)t (cid:862)order a-40s(cid:863) Transmitting: purchasing manager sends memo by email. Decoding: assistant (cid:272)he(cid:272)ks parts (cid:272)atalogue (cid:862)(cid:449)hat is a(cid:374) a-40? (cid:863) Understanding: assistant realizes that he/she needs to order flange bolts. Feedback: assistant sends the manager a copy of the order. Jargon refers to the specialized language used by job holders. Can be an efficie(cid:374)t (cid:373)ea(cid:374)s of (cid:272)o(cid:373)(cid:373)u(cid:374)i(cid:272)ati(cid:374)g (cid:449)ith o(cid:374)e"s peers. Can be a barrier to communicating with others in different departments and those outside of o(cid:374)e"s orga(cid:374)izatio(cid:374) or professio(cid:374) The (cid:449)ord (cid:862)no(cid:863) (cid:373)ight (cid:373)ea(cid:374) differe(cid:374)t thi(cid:374)gs (cid:449)ith differe(cid:374)t to(cid:374)e of (cid:448)oi(cid:272)e. Refers to the transmission of messages by some medium other than speech or writing. Co(cid:373)(cid:373)u(cid:374)i(cid:272)ate liki(cid:374)g a(cid:374)d i(cid:374)terest (cid:449)he(cid:374) : position themselves physically close, touch during the interaction, maintain eye contact. Lean forward during the interaction: direct the torso toward the other party. Higher difference in status generates less relaxation.

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