Management and Organizational Studies 2181A/B Lecture Notes - Lecture 1: 360-Degree Feedback, Vitality Curve, Civic Virtue
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Value of the set of employee behaviours that contribute positively or negatively to organizational goal accomplishment. Not the consequences or results of behaviour the behaviour itself: what"s good/bad about this distinction, bad firms need to look at outcomes, ultimately firm needs to get clients in order to do well. Task performance: employee behaviours involved in converting organizational resources into performance (ex: waiter serving food, routine, adaptive. Responses to new, unusual, unpredictable task demands. Ex: flight attendants performing emergency procedures to save passenger lives: creative. Developing ideas that are new and useful. Ex: bikini having 2 pieces was creative years ago. Ex: automatically driven cars: ex: kindergarten teacher. Adaptive fire alarm, getting children out quickly and safely. Creative developing new assignments and new ways to. Sportsmanship ex: keeping good attitude with coworkers. Going beyond expectations to improve the organization. Voice speaking up, offering constructive suggestions for change. Civic virtue participating at a deeper level.