Management and Organizational Studies 2181A/B Lecture Notes - Lecture 7: Tacit Knowledge, Reinforcement, Explicit Knowledge

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Kelly Raz

Document Summary

Permanent changes in employee"s knowledge/skill that result from experience. Reinforcement: people learn by observing link between voluntary behavior and consequences that follow it: employees do things that give them posiive outcome, posiive reinforcement vs negaive reinforcement. Observaion: behaviour modelling: employees" observing acions of others, learning from what they observe, and then repeaing observed behaviour. Noice remember reproduce reward. Goal orientaion: some people learn diferently, as a funcion of goals and aciviies that they prioriize. Condiion that recedes behaviour acion performed by employees result that occurs ater behaviour (cid:1) (cid:1) (cid:1) (cid:1) (cid:1) Posiive reinforcement: posiive outcomes follows desired behaviour, ed pay, praise, public recogniion, eg: salesperson exerts extra efort to receive bonus. Exincion: removal of rewards for undesirable behaviour. Posiive reinforcement and exincion are recommended to be used most oten by managers. 2: employees don"t like to be punished. 2 siblings ight over toy, then their parents scold them. As a result, their ighing s punishment.