Management and Organizational Studies 2181A/B Lecture Notes - Lecture 8: Procedural Justice, Distributive Justice, Intangible Asset

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Stelian Medianu

Document Summary

Reputation: the prominence of an organization"s brand in the minds of the public and the perceived quality of its goods and services. Intangible asset that can take a long time to build and be damaged easily. One of the most important factors is trust. Trust: the willingness to be vulnerable to an authority because of positive expectations about the authority"s actions and intentions. Hinges on the notion of dependency; trust only becomes an issue when an individual is depended on and vulnerable to the actions of another party. Trusting reflects a willingness to put yourself out there, even though doing so might be a result in disappointment. Trust in many companies has declined due to corporate scandals and changing economic times. Trust depends on two topics: justice and ethics. Justice: the perceived fairness of an authority"s decision making (believe decision outcomes are fair)