Management and Organizational Studies 3330A/B Lecture Notes - Lecture 1: Operations Management, Radio-Frequency Identification, Supply Chain

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 3330A/B
• Professor: Benjamin Marcus

Document Summary

Operations managements: the business function that plans, organizes, coordinates, and co(cid:374)trols the resources (cid:374)eeded to produce a co(cid:373)pa(cid:374)y"s goods a(cid:374)d ser(cid:448)ices. Role of operations management: tra(cid:374)sfor(cid:373) a co(cid:373)pa(cid:374)y"s i(cid:374)puts i(cid:374)to the fi(cid:374)ished goods or services. Inputs: human resources, facilities and processes, materials, technology, and information: outputs: goods and services, transforming inputs -> outputs, eg. Efficiency: being able to perform activities well and at the lowest possible cost: restructure processes and jobs to achieve greater efficientcy. Manufacturing organizations: produce physical, tangible goods that can be stored in inventory before they are needed, typically have low customer contact. Service organizations: produce an intangible product, such as ideas, assistance or information. Short response time, labour intensive: may overlap eg. manufacture of furniture may also provide shipments of goods and assembly. In pure service companies some segments of operations may have low customer contact some high eg. fast food.