Management and Organizational Studies 4471A/B Lecture Notes - Lecture 3: Barcode, Vertical Integration, Revamp
7 Feb 2018
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Main issue is there a lack of control. Much of revenue comes from elsewhere not gambling. Shift managers and dealers if increased controls, that would possibly increase their responsibility (e. g. rfid instantaneous tracking) Customer acceptance of any changes do not want to detract from enjoyable experience. Issue 1 cannot measure cash flows until about 24 hours after the fact. Implication gap in controls, may leave casino susceptible to fraud. Alternative 1 rfid tracking / computer implementation to track every wager: pros, cons. Increase control over exchange with customers: require training for dealers, expense of implementation, fear of customer response may react negatively to tracking. Alternative 2 increase number of electronic tables talks about benefits of slot machines because they are machines: pros instantaneous, accurate, cons, expensive, may annoy customers depends on sense of market. Recommendation status quo, focus on improving profitability of other sectors. Main issue: fraudulent behaviours are costing the company a portion of their domestic sales revenue.
