Lecture 9: Horizontality and Management of Information and Protection of Privacy
Horizontality
- public opinion polls continue to indicate a strong preference among Canadians for an active
welfare state
- we also want fiscal prudence from governments who deliver services more effectively
- we also tell pollsters that we are not necessarily committed to the delivery of welfare state
services by the state itself
- horizontality is essential for fiscal prudence and effective and efficient delivery of services
The Silo
- a silo is: a pit or tall cylindrical structure that can be made air-tight for storing grain (or guided
missiles)
- a shelter (a Spanish term)
- government departments are like silos:
o they shelter careers, programs and budgets
o they tend to act in their departmental interest
- the downside: public $s and the resources of the public service may be used to duplicate work
and to work at cross purposes
- citizens who want to access services or to make policy inputs may encounter barriers and
experience frustration
Horizontality and Coordination
- coordinating the activities between silos at the federal level was once a relatively simple job
- could be accomplished by the joint efforts of Deputy Ministers and the Cabinet
- federal, provincial and local silos did not prevent or discourage coordination
- provided governments were not too complicated and the services they provided were fairly
limited
- the principle of horizontality: ‘...encouraging interaction among departments, across levels of
government, and even between governments and non-governmental actors...’ (Kernaghan and
Siegel, pg. 301)
- Goal: improving service to the client or customer
Obstacles
- building trust requires?
- Sharing requires?
- cooperating with your adversaries requires?
- features of Henderson’s ‘love economy’
Success!
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- Canadian Food Inspection Agency (CFIA): an SOA which combines the food inspection and
quarantine services formerly run by 3 federal departments:
o Agriculture and Agri-Food
o Health and Welfare
o Fisheries and Oceans
- regulated industries no longer have to deal with three departments
- as an SOA CFIA can open dialogues with provincial and local governments
CCA and CRA
- Canada Customs and Revenue Agency
- previously the silos prevented Revenue Canada GST tax collectors from accessing information
about tax returns of GST liable tax payers
- reorganized as two separate SOAs: Canada Customs Agency and Canada Revenue Agency
- responsible to the Minister for Policy Matters
- will collect most federal taxes
- board of governors to include provincial reps
- 44,000 employees who are unenthusiastic about the changes
- distinct lack of provincial enthusiasm
Success does not come easily
- Horizontality
o to succeed horizontality has to overcome the incentives to individuals and organizations
to maintain their shelters
building trust
sharing
cooperating with your adversaries
features of Henderson’s ‘love economy’
- it must also demonstrate real savings
Information management and privacy issues
- Information, Power and Public Administration
- information (Weber) continuity and impersonality
- characteristics which help make bureaucracy relative strong reflect the importance of
information
- Hood: governments have the most extensive access to private information since information is
routinely gathered during detecting and effecting
Democracy, information and power
- in a democratic state two serious issues:
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