Psychology 2060 Lecture Notes - Workplace Deviance, Workplace Aggression, Workplace Violence

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Published on 20 Apr 2013
School
Western University
Department
Psychology
Course
Psychology 2060
Professor
Chapter 11: Counterproductive Work Behaviour
Job performance composed of: task, contextual, counterproductive
behaviours
Counterproductive work behaviours (CWBs): voluntary behaviours
violate organizational norms, threaten well being of organization and
members( physical & psychological)
withdrawl from job most negative: resignation or partial withdrawl
(tardiness), absenteeism, leaving early, extended breaks
employees who cant withdrawl lash out
violence given rise going postal (postal worker kill him and 1 other)
violence, abuse, sabotage - to anger & stress
withdrawl - boredem and upset
workplace homocides = 631 deaths
productivity: end result complex interaction of task, contextual
counterproductive behaviours
contextual behaviour lead to increase in productivity influenced by task
behaviour, counterproductive behaviours detract from it
Types of Counterproductive Work Behaviours
Tardiness: being late
Absence
Voluntary turnover
Workplace deviance: voluntary violation of significant organizational
norms in a way that threatens the well-being of the organization, coworkers,
or both ; psychological aggression & physical violence
Withdrawal behaviours
Tardiness:
20% late 1 day per week, 12% late 2 days week
traffic, lack of sleep , children’s issue, transportation wardrobe, pets
lateness cost US business over 3$ billion per year
individuals who are late tend to take unscheduled absence and negative view
on organization
Absenteeism:
short-term nature 1-3 days, employees don’t show up when scheduled and
calls excuse being ill
5.3 unscheduled absence per year
causes : some are prone to be absent
negative affectivity , experience emotional state where absent coping
strategy
low conscientious away more than high variable employee
seen more blue collar jobs
extroversion positively related to absent
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openness to experience positively related to absent
agreeableness negatively associated
Darviri and Woods: employees who are outgoing and seek new experiences
while not concerned how others view them take absences
Darviri and Woods did not find correlation with conscientiousness unlike
Conte and Jacobs
alcohol consumption- relationship poorly understood
Reason for inconsistency in results:
1. relationship b/w alcohol consumption & absenteeism assumed to be due
to amount of alcohol consumed and not way consumed
2. impact of alcohol consumption on absent moderate by workplace
conditions
absent and work strain
organizational norms
Presenteeism:
measure of lost productivity that occurs when employees show up for work
but are not fully engaged in their jobs because of personal health and life
issues
To prevent:
reward people for work they deliver, not hours
not feel obligated to work long hours
shouldn’t work long hours to show commitment, if genuinely sick workers
feel should take time off work for everyones benefit
tackling presenteeism significant opportunity to reduce cost and improve
productivity
Voluntary Turnover:
most extreme
withdrawls completely from organization
replaced, incurring, recruiting, selection, training costs
drop-off in productivity while new replacement is being brought up to speed
some may be desirable, key find right level of acceptable turnover
more impotant isn’t how many people leaving, but who
best predictor of turnover is an individuals degree of absenteeism
Workplace Deviance :
Psychological withdrawl:
production deviance: passive acts of an employee directed against
organization
employees withhold effort and don’t perform fullest
job dissatisfaction and frustration
Workplace property deviance:
designed to sabotage or damage organizations property
Reasons:
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Document Summary

Job performance composed of: task, contextual, counterproductive behaviours. Counterproductive work behaviours (cwbs): voluntary behaviours violate organizational norms, threaten well being of organization and members( physical & psychological) Withdrawl from job most negative: resignation or partial withdrawl (tardiness), absenteeism, leaving early, extended breaks. Violence given rise going postal (postal worker kill him and 1 other) Violence, abuse, sabotage - to anger & stress. Productivity: end result complex interaction of task, contextual counterproductive behaviours. Contextual behaviour lead to increase in productivity influenced by task behaviour, counterproductive behaviours detract from it. Workplace deviance: voluntary violation of significant organizational norms in a way that threatens the well-being of the organization, coworkers, or both ; psychological aggression & physical violence. Short-term nature 1-3 days, employees don"t show up when scheduled and calls excuse being ill. Causes : some are prone to be absent. Negative affectivity , experience emotional state where absent coping strategy low conscientious away more than high variable employee.

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