Supplemental instruction starts monday night 7-9pm in 2C16.
1. design strategy to fit external and internal
2. Critical success factors :
-six factors that will help a company become successful over time
-not a singular goal, success= a result of linking all other factors
-need a strong cash flow--> having profit and cash coming in (helps sustain life & growth
-Meeting consumer needs: meet & anticipate & understand & deliver customer’s needs
and demands to ensure consumer loyalty=profit (& trust) and also gets customers to
refer to others
-Building quality prod. and services: understanding the customers needs and wants to
deliver a prod. they want in terms of quality. want consistency and quality for the price.
-Innovation and creativity: definition of quality is always changing. companies adjust to
customers needs of quality-> invest in getting employees to meet demands--> ex.
behind the scenes- change supplies , shorten delivery times, etc.
● Achieving financial performance
● Meeting customer needs
● Building quality products and services
● Encouraging innovation and creativity
● Gaining employee commitment
● Creating a distinctive competitive advantage
Employee- satisfied/motivated, committed employees who love their jobs and achieves their personal
goals & the company's goals. Employees=foundation of a company (helps lead company to success
through completing critical success factors)
Competitive advantage= create something unique & valuable (that customers value) to draw customers
from other companies that should gain healthy profits.|
All CSFs are linked