BU385 Lecture : bu385 Chapter 1- Intro
Document Summary
: the mgmt. of processes or systems that create goods and/or provide services. Process: series of linked actions, changes, or functions bringing about a result: the three types: core, support, and managerial, core/operational processes directly create goods/services; support processes support core processes, and managerial processes govern the system. Operations mgmt. includes productivity, quality, ecommerce, global competition, supply chain mgmt. , and customer service forecasting, capacity planning, scheduling, managing inventories, assuring quality, employee motivation and training, location of facilities, buying materials. Example: for an airline: core process = reservations, boarding and flying the planes, handling luggage, maintenance, support processes = forecasting, scheduling, managing inventories, quality, buying material, managerial processes = capacity planning, locating facilities, employee motivation. There are differences and similarities between service operations and producers of goods. Efficiency: operating at minimum cost and time. Opm is important because a large % of company expenses occur in operations, such as buying materials and workforce salaries efficiency can mean profits.
