Filter By
Filter Reset
Semester
Class Notes (1,044,028)
CA (598,461)
WLU (21,225)
MB (43)

Class Notes for Business Technology Management at Wilfrid Laurier University

24HR Notes

The notes and past exams you need. Available 24 hours after each lecture.

MB109 Lecture Notes - Lecture 14: Sarcasm, Passive-Aggressive Behavior
24HR
Premium

MB 109 CHAPTER 10: MANAGING CONFLICT Conflict managed wellor poorly We need to learn to deal with conflict Being passive aggressive simply does not work People respond to conflict in various ways Conflict can promote attac...

Business Technology Management
MB109
Kris Gerhardt
MB109 Lecture Notes - Lecture 15: Making Money, Nonverbal Communication, Identity Management
24HR
Premium

MB 109 CUSTOMER SERVICE Potential sales force PERCEPTION not reality, drives customer service In other words, how customers view you is what actually drives customer service. If you feel like you are doing a good job but c...

Business Technology Management
MB109
Kris Gerhardt
MB109 Lecture Notes - Lecture 16: Passive-Aggressive Behavior, Formal Language
24HR
Premium

MB 109 COMMUNICATING ONLINE AND AT WORK The more relationships you form with others, the more help you will get, you need each other even if you are competing against them Employability skills profile Academic skills more ...

Business Technology Management
MB109
Kris Gerhardt
MB109 Lecture Notes - Lecture 17: Impression Formation, Telecommuting
24HR
Premium

MB 109 COMMUNICATING ONLINE AND AT WORK Technology Different kinds of communication have changed the workplace Communicate with others without being in the same room or even seeing each other Technology breaks down distanc...

Business Technology Management
MB109
Kris Gerhardt
MB109 Lecture Notes - Lecture 11: Ethnocentrism
24HR
Premium

MB 109 CHAPTER 9: COMMUNICATION CLIMATE Homework Communication climate Verbal elements Nonverbal elements Listening elements Aspects of relational dynamics Group meeting Interview Meeting with roommates Confirming and disc...

Business Technology Management
MB109
Kris Gerhardt
MB109 Lecture Notes - Lecture 10: Social Exchange Theory, Physical Intimacy, Dialectic
24HR
Premium

MB 109 CHAPTER 8: RELATIONAL DYNAMICS Dissolution When the relationship isnt getting better, when it starts to weakenstarts to dissolve Circumscribing Communication lessens in quantity, quality, more restrictions, communic...

Business Technology Management
MB109
Kris Gerhardt
MB109 Lecture 12: Communication Climate (part 2)
24HR
Premium

MB 109 CHAPTER 9: COMMUNICATION CLIMATE Creating Sustaining Healthy Climates Use communication to shape climates Tension Accept and confirm Feedbackhonest Dont have to agree Affirmation and assertion Create healthy climat...

Business Technology Management
MB109
Kris Gerhardt
MB109 Lecture Notes - Lecture 6: Nonverbal Communication, Interpersonal Relationship, Proxemics
24HR
Premium

MB 109 CH 6: NONVERBAL COMMUNICATION Conclusions about others When we attend to nonverbal behaviors, we draw conclusions about other people DO NOT underestimate the influence of NVC (Nonverbal com...

Business Technology Management
MB109
Kris Gerhardt
MB109 Lecture Notes - Lecture 7: Active Listening, Narcissism, Tag Question
24HR
Premium

MB 109 CHAPTER 7: LISTENING Actual listening is active. There is a big difference between hearing and listening Stressing certain letters or words in a sentence, changes the message and people...

Business Technology Management
MB109
Kris Gerhardt
MB109 Lecture Notes - Lecture 8: Interpersonal Communication, Small Talk, Nonverbal Communication
24HR
Premium

MB 109 CHAPTER 8: RELATIONAL DYNAMICS Demo Write down 2 or 3 words about you feelings of having to pair up with a potential stranger for a project Meh Bring it on ...

Business Technology Management
MB109
Kris Gerhardt
MB109 Lecture Notes - Lecture 3: Customer Service, Fundamental Attribution Error, Ethnocentrism
24HR
Premium

MB 109 LECTURE 3 Perception The process of perception How do we take information from the world? Perception is an ACTIVE process Used to create meaning ...

Business Technology Management
MB109
Kris Gerhardt
MB109 Lecture Notes - Lecture 5: Impression Management, Tag Question, Administrative Assistant
24HR
Premium

MB 109 LECTURE 5 Language Nature of language Language is a set of symbols governed by rules and used to convey meaning between individuals Doesnt take ...

Business Technology Management
MB109
Kris Gerhardt
MB109 Lecture Notes - Lecture 1: Organizational Communication, Stress Management, Communication Apprehension
24HR
Premium

MB 109 LECTURE 1 Communication Background We make communication choices based on an insufficient knowledge base Most of our habits come from: friends ,family and popular culture Very bia...

Business Technology Management
MB109
Kris Gerhardt
MB109 Lecture Notes - Lecture 2: Customer Service, Identity Management, Not Fair
24HR
Premium

MB 109 LECTURE 2 Communication and identity What is the Self A process that continually changes Continually re-born during our lives Arises out of communication ...

Business Technology Management
MB109
Kris Gerhardt
MB105 Lecture Notes - Lecture 4: Marketing Strategy
Premium

What is an entrepreneur? Entrepreneurs are people who assume the risk of creating, organizing, and operating a business They are usually Machiavellian, hard to work with, driven to succeed but kidnap people to work with th...

Business Technology Management
MB105
Josephine Mc Murray
Permachart - Marketing Reference Guide: Security Interest, Consequential Damages, Parol Evidence Rule

TM permacharts S a le s&L e a s e so fG o o d s General Considerations Un...

Accounting
ACTG 2010
All Professors
Permachart - Marketing Reference Guide: Secured Transaction, Chattel Mortgage, Security Interest

permacharts TM S e c u r e dT r a n s a c t io n s Scope ...

Accounting
ACTG 2010
All Professors
Permachart - Marketing Reference Guide: Statement Of Changes In Equity, Retained Earnings, Cash Cash

permacharts MT FINANCIAL STATEMENTS • Financial statements are documents that are BALANCE SHEET (B/S) STATEMENT OF RETAINED EARNINGS (SRE) ...

Accounting
ACTG 2010
All Professors
Accounting II - Reference Guides

Advance your knowledge with our advanced Accounting II! This companion Guide to Accounting I develops the reader’s understanding of balance sheets before moving into an effective summary of how assets are treated for accou...

Accounting
ACTG 2010
All Professors
Cost Accounting - Reference Guides

Specialized Accounting quick reference information in one handy place! This Guide provides specialized reference material that flows naturally from the contents of its companion Guides Accounting I and Accounting II. The t...

Accounting
ACTG 2010
All Professors
Permachart - Marketing Reference Guide: New York Stock Exchange, Nyse American, Market Trend

l e a r n • r e f e r e n c e • r e v i e w permacharts TM Stocks & Bonds WHAT IS A STOCK? WHAT IS A BOND? ...

Biology
BIOL2761
All Professors
Permachart - Marketing Reference Guide: Net Asset Value, Mutual Fund, U.S. Securities And Exchange Commission

l e a r n • r e f e r e n c e • r e v i e w permacharts TM Mutual Funds WHAT IS A MUTUAL FUND? PURCHASING & REDEE...

Biology
BIOL2721
All Professors
Business Administration
BUS 343
All Professors
Permachart - Marketing Reference Guide: Business Communication, Human Communication, Jargon

Communication Success 2 Communication Success 3 permacharts TM ...

Business Administration
BUS 343
All Professors
Permachart - Marketing Reference Guide: Predatory Pricing, Sales Promotion, Marketing Mix

Introductory Marketing 2 Introductory Marketing 3 permacharts TM ...

Business Administration
BUS 343
All Professors
Administrative Law - Reference Guides

Administrative law directly influences the life of every American citizen. All local, state and federal agencies operate pursuant to general Administrative law principles. An understanding of all administrative law functio...

Business Admin - Mgt
MGMT 10
All Professors
Organizational Behavior - Reference Guides

The systematic study of individual and group behavior within organizational structures is outlined in this coordinated Guide. Theories of leadership and individual behavior are related to the foundations of group behavior ...

Psychology
PSYC 302
All Professors
Introduction to Business Law - Reference Guides

Business law, sometimes referred to as corporate-commercial law, is a system of governance and regulations in connection with the creation, existence and dissolution of businesses. Today, Canadian businesses are governed b...

BLAW - Business Law
BLAW 464
All Professors
Management - Reference Guides

The complex aspects of Management are made clearer in this Guide. This powerful Guide provides comprehensive assistance to anyone who desires a deeper appreciation of basic Management principles. The fundamentals of organi...

BA - Business Administration
BA 2283
All Professors
Corporations - Reference Guides

Corporations are explained with clarity and precision in this informative Guide! This guide helps to remove some of the confusion that popularly exists concerning the purpose, the extent, and the legal effect of different ...

BA - Business Administration
BA 2283
All Professors
Marketing - Reference Guides

An easy to follow summary of every key marketing principle. The ability to effectively match a product or service to a need requires a well rounded understanding of the selling, public relations, and advertising that makes...

MBA - Master's in Business Admin
MBA 643
All Professors
Permachart - Marketing Reference Guide: Meeting Of The Minds, Executory Contract, Uniform Commercial Code

l e a r n • r e f e r e n c e • r e v i e w permacharts TM CContracts WHAT IS A CONTRACT? STATUTE OF FRAUDS ...

Law and Business
LAW 603
All Professors

Log In


OR

Don't have an account?

Join OneClass

Access over 10 million pages of study
documents for 1.3 million courses.

Sign up

Join to view


OR

By registering, I agree to the Terms and Privacy Policies
Already have an account?
Just a few more details

So we can recommend you notes for your school.

Reset Password

Please enter below the email address you registered with and we will send you a link to reset your password.

Add your courses

Get notes from the top students in your class.


Submit