GG294 Lecture Notes - Lecture 6: Exponential Growth, Business Process, Enhanced Cooperation
Document Summary
Poon defined information technology as the collective term given to the most recent developments in the mode (electronic) and the mechanisms (computers and communications technologies) used for the acquisition, processing, analysis, storage, retrieval, dissemination and application of information". This means that the use of a range of electronic, computer-based and communications-based technologies are increasingly being used to aid the operation and execution of business process in tourism. One of the main tasks undertaken by these technologies is processing and facilitating the flow of information within and between organizations and to and from the consumer. Buhalis termed the growth in information and communication technologies (icts) in tourism. Icts have improved processing capability and the speed of computing, reduced equipment size and reduced costs of purchasing software and hardware. Now ict-led business models have developed and demand and supply have become globalized, particularly in tourism.
