OL140 Lecture Notes - Lecture 12: Relationship Marketing, Absenteeism, Interrupt
Document Summary
(what reward can i expect?: can i do it? , what is in it for me? , do i want it? . Figure out what is missing and prove it. 5 discusses two categories of leadership behaviors: task behaviours, relationship behaviours. Good leaders understand the work that needs to be done and, at the same time, can relate to the people who help them do the job. Concern for production find meaning in doing. Making the workplace a pleasant place to be. Occurs anytime the leader is doing something that assists the group in reaching its goals. Challenge people to reach higher levels of performance than they might otherwise. Provide clarity on how a task should be completed and deadlines for task completion. May treat people impersonally, like cogs in a machine . May be seen as a stronger more promotable leader. More likely to contribute to the development of followers .
