PS284 Lecture Notes - Lecture 4: Stress Management, Emotional Labor, Neuroticism
Document Summary
Psychological, behavioural and physiological episodes that create a state of readiness. Two features of all emotions: evaluation (core affect) evaluate that something is good/bad, activation generate internal energy/effort. Attitude: judgments about an attitude object, based mainly on rational logic, usually stable for days or longer. Emotions: experiences related to an attitude object, based on innate and learned responses to environment, usually experienced for seconds or less. Emotional experience caused by a perception that our beliefs, feelings, and behaviour are incongruent. Inconsistency generates emotions that motivate us to increase consistency. Instead, we reduce dissonance by changing our beliefs/feelings about the attitude object. Effort, planning and control needed to express organizationally desired emotions during interpersonal transactions. Higher in jobs requiring: frequent/lengthy emotion display, variety of emotions display, intense emotions display. Emotion display norms vary across cultures: expressed emotions discouraged: ethiopia, japan, expressed emotions allowed/expected: kuwait, spain. Creates two situations: fake it til you make it, fake it to the point of hatred.
