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ACTG 2011 (48)
Lecture

081811_APP_English_NA_v5.4.pdf

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Department
Accounting
Course
ACTG 2011
Professor
Hernan Humana
Semester
Fall

Description
AppleCare Protection Plan for Mac (APP for Mac ) AppleCare Protection Plan for iPod (APP for iPod) AppleCare Protection Plan for Apple Display (APP for Apple Display) AppleCare Protection Plan for Apple TV (APP for Apple TV) How Consumer Rights Affe ct this Plan FOR CONSUMERS IN JURISDICTIONS WHO HAVE THE BENEFIT OF CONSUMER PROTECTION LAWS OR REGULATIONS, THE BENEFITS CONFERRED BY THE ABOVE MENTIONED PLANS ARE IN ADDITION TO ALL RIGHTS AND REMEDIES PROVIDED UNDER SUCH LAWS AND REGULATIONS. NOTHING I N THIS PLAN SHALL PREJUDICE CONSUMER RIGHTS GRANTED BY APPLICABLE MANDATORY LAWS, INCLUDING CONSUMERS RIGHT TO THE REMEDIES UNDER STATUTORY WARRANTY LAW AND TO SEEK DAMAGES IN THE EVENT OF TOTAL OR PARTIAL NON -PERFORMANCE OR INADEQUATE PERFORMANCE BY APPL E OF ANY OF ITS CONTRACTUAL OBLIGATIONS. 1. The Plan. This service contract governs the hardware services and technical support provided to you by Apple under the above -mentioned plans (each referred to herein as the Plan) for the Apple -branded product and the accessories contained in its original packaging (Covered Equipment) listed on your proof of coverage document (Plan Confirmation). 2. When Coverage Begins and Ends . Coverage begins when you purchase the Plan and ends on the date specified in y our Plan Confirmation (Coverage Period). To obtain your Plan Confirmation , register your Covered Equipment and your Plans registration number (Plan Agreement Number) with Apple. If auto-registration is available, your original sales receipt will be your Plan Confirmation. The terms of this Plan, the original sales receipt for your Plan and the Plan Confirmation are each part of your service contract. The price of the Plan is contained in the original sales receipt. The hardware service and technical support coverage provided by the Plan is additional to the coverage provided by the manufacturers hardware warranty and complimentary technical support. 3. What is Covered? 3.1 Hardware Service If during the Coverage Period, you submit a valid claim by notifying Apple that (i) a defect in materials and workmanship has arisen in the Covered Equipment, or (ii) the capacity of a covered iPod battery to hold an electrical charge has depleted fifty (50%) percent or more from its original specifications, Apple w ill either (a) repair the defect at no charge, using new or refurbished parts that are equivalent to new in performance and reliability, or (b) exchange the Covered Equipment with a replacement product that is new or equivalent to new in performance and re liability, and is at least functionally equivalent to the original product. If Apple exchanges the Covered Equipment, the original product becomes Apples property and the replacement product is your property with coverage for the remaining period of the Plan. 3.2 Covered Equipment In addition to the Apple-branded product and accessories contained in the original packaging, Covered Equipment includes the following according to your Plan: (i) Under APP for Mac, (a) one compatible Apple branded display if purchased at the same time as the Covered Equipment, (b) an Apple -branded mouse, Magic Trackpad, Apple Battery Charger and keyboard if included with the Covered Equipment (or purchased with a Mac mini), or (c) an AirPort Extreme Card, an AirPort Express o r AirPort Extreme Base Station, Time Capsule, an Apple -branded DVI to ADC display adapter, Apple RAM modules and MacBook Air SuperDrive if used with the Covered Equipment and originally purchased by you no earlier than two years before the Covered Equipmen t purchase. (ii) Under APP for Apple TV, an AirPort Extreme Card, an AirPort Express or AirPort Extreme Base Station and Time Capsule if used with the Covered Equipment and originally purchased by you no earlier than two years before the Covered Equipment purchase. 3.3 Technical Support During the Coverage Period, Apple will provide you with access to telephone and web - based technical support resources. Technical support may include assistance with installation, launch, configuration, troubleshooting, and recovery (except for data recovery), including storing, retrieving, and managing files; interpreting system error messages; and determining when hardware service is required. Apple will provide support for the then-current version of the supported software , and the prior Major Release. For purposes of this section, "Major Release" means a significant version of software that is commercially released by Apple in a release number format such as "1.0" or "2.0" and which is not in beta or pre -release form. The scope of technical support provided to you will vary according to your Plan. 3.4 Scope of Technical Support (i) Under APP for Mac, Apple will provide technical support for the Covered Equipment, Apples operating system software (Mac OS) and Apple -branded consumer applications pre -installed with the Covered Equipment (Consumer Software). Apple will also provide technical support using the graphical user interface for server administration and network management issues on Apples operating system server software (Mac OS Server) on a Mac. (ii) Under APP for iPod, Apple will provide technical support for the Covered Equipment, iPod OS and software applications that are pre -installed with the Covered Equipment (both referred to as "iPod Software") and con nectivity issues between the Covered Equipment and a Supported Computer, meaning a computer that meets the Covered Equipments connectivity specifications and runs an operating system that is supported by the Covered Equipment. (iii) Under APP for Apple Display, Apple will provide technical support for the Covered Equipment and connectivity issues between the Covered Equipment and a Supported Computer. (iv) Under APP for Apple TV, Apple will provide technical support for the Covered Equipment, software applications that are pre -installed with the Covered Equipment (Apple TV Software) and connectivity issues between the Covered Equipment, a Supported Computer and a Supported Television, meaning a television that meets the Covered Equipments connectivi ty specifications. 4. What is not Covered? 4.1 Hardware Service. The Plan does not apply to: (i) Installation, removal or disposal of the Covered Equipment, or the provision of equipment while the Covered Equipment is being serviced; (ii) Damage caused by (a) a product that is not the Covered Equipment (b) accident, abuse, misuse, liquid contact, fire, earthquake or other external cause, (c) operating the Covered Equipment outside the permitted or intended uses described by the manufacturer, or (d) service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider (AASP); (iii) Covered Equipment with a serial number that has been altered, defaced or removed, or has been modified t o alter its functionality or capability without the written permission of the manufacturer; (iv) Covered Equipment that has been lost or stolen. This Plan only covers Covered Equipment that is returned to Apple in its entirety; (v) Cosmetic damage to the Covered Equipment including but not limited to scratches, dents and broken plastic on ports; (vi) Consumable parts, such as batteries, except in respect of battery coverage under APP for iPod or unless failure has occurred due to a defect in materials and workmanship; (vii) Preventative maintenance on the Covered Equipment;or (viii) Defects caused by normal wear and tear or otherwise due to normal aging of the product. 4.2 Technical Support. The Plan does not include: (i) Issues that could be resolved by upgrading software to the then current version; (ii) Your use of or modification to the Covered Equipment, the Mac OS, iPod Software, Apple TV Software or Consumer Software in a manner for which the Covered Equipment or software is not intended to be used or modified;
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