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Week 1_Lecture2.docx

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Administrative Studies
ADMS 2400
Sabrina Deutsch Salamon

ADMS2400 MAY.8 WEEK 1_Lecture 2 Behavioural Outcomes 1  Learning Outcomes The three dimensions of job performance  Task performance  Citizenship behaviour  Counterproductive and withdrawal behaviour  What is Job Performance?  Job performance - employee behaviours that contribute, either positively or negatively, to the accomplishment of organizational goals o Task performance (positively) o Citizenship behaviour (positively) o Counterproductive behaviour (negatively)  Task Performance  Task performance includes employee behaviours that are directly involved in the transformation of organizational resources into the goods or services that the organization produces. o Routine task performance involves well-known or habitual responses by employees to predictable task demands o Adaptive task performance, thoughtful responses by an employee to unique or unusual task demands  What is Citizenship Behaviour?  Voluntary employee activities that contributing to organizational goals by improving the context in which work takes place o Interpersonal o Organizational  Types of Citizenship Behaviours  Interpersonal Citizenship Behaviour  Discretionary acts that go beyond normal job expectations to assist, support, and develop co-workers and colleagues o Helping o Courtesy o Sportsmanship  Organizational Citizenship Behaviours  Discretionary behaviours that benefit the larger organization by supporting and defending the company, working to improve its operations, and being especially loyal to it o Voice o Civic virtue o Boosterism ADMS2400 MAY.8 WEEK 1_Lecture 2 Behavioural Outcomes 2  Citizenship Behaviours  Relevant in virtually any job, regardless of the particular nature of its tasks, and there are clear benefits of these behaviours in terms of the effectiveness of work units and organizations.  Become even more vital during organizational crises, when beneficial suggestions, deep employee involvement, and a positive “public face” are critical  Why do employees engage in OCB?  Counterproductive Behaviours  Counterproductive behaviours are discretionary employee behaviours that intentionally hinder organizational goal accomplishment. o Directed toward the organization or other individuals o Minor or serious  Types of Counterproductive Behaviours  Property deviance refers to behaviours that harm the organization’s
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