ADMS2400 MAY.8 WEEK 1_Lecture 2 Behavioural Outcomes 1
The three dimensions of job performance
Counterproductive and withdrawal behaviour
What is Job Performance?
Job performance - employee behaviours that contribute, either positively
or negatively, to the accomplishment of organizational goals
o Task performance (positively)
o Citizenship behaviour (positively)
o Counterproductive behaviour (negatively)
Task performance includes employee behaviours that are directly involved
in the transformation of organizational resources into the goods or services
that the organization produces.
o Routine task performance involves well-known or habitual responses
by employees to predictable task demands
o Adaptive task performance, thoughtful responses by an employee to
unique or unusual task demands
What is Citizenship Behaviour?
Voluntary employee activities that contributing to organizational goals by
improving the context in which work takes place
Types of Citizenship Behaviours
Interpersonal Citizenship Behaviour
Discretionary acts that go beyond normal job expectations to assist,
support, and develop co-workers and colleagues
Organizational Citizenship Behaviours
Discretionary behaviours that benefit the larger organization by supporting
and defending the company, working to improve its operations, and being
especially loyal to it
o Civic virtue
o Boosterism ADMS2400 MAY.8 WEEK 1_Lecture 2 Behavioural Outcomes 2
Relevant in virtually any job, regardless of the particular nature of its tasks,
and there are clear benefits of these behaviours in terms of the effectiveness
of work units and organizations.
Become even more vital during organizational crises, when beneficial
suggestions, deep employee involvement, and a positive “public face” are
Why do employees engage in OCB?
Counterproductive behaviours are discretionary employee behaviours that
intentionally hinder organizational goal accomplishment.
o Directed toward the organization or other individuals
o Minor or serious
Types of Counterproductive Behaviours
Property deviance refers to behaviours that harm the organization’s