ADMS 2400 Lecture Notes - Lecture 6: Group Conflict, Groupthink, Decision-Making

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Adms2400 june. 11 week 6_lecture 10 decision making 1. The bounded rationality model: decision making problems. Decision making refers to the process of generating and choosing from a set of alternatives to solve a problem. The more knowledge and skills employees possess, the more likely they are to make accurate and sound decisions. Explicit knowledge is the kind of information you are likely to think about when you picture someone sitting down at a desk to learn. Tacit knowledge is what employees can typically learn only through experience. Up to 90% of the knowledge contained in organizations occurs in tacit form. Programmed decisions are decisions that become somewhat automatic because a person"s knowledge allows him or her to recognize and identify a situation and the course of action that needs to be taken. When a situation arises that is new, complex and not recognized, it calls for a non-programmed decision on the part of the employee.

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