ADMS 2400 Lecture Notes - Lecture 5: Ingratiation, Communication Problems, Best Alternative To A Negotiated Agreement

68 views4 pages

Document Summary

Adms2400 june. 6 week 5_lecture 9 power, conflict and negotiation 1. Power & influence types of power types of responses to influence. Power is the ability to influence the behaviour of others and resist unwanted influence in return. Legitimate power is derived from a position of authority inside the organization and is sometimes referred to as formal authority. Reward power exists when someone has control over the resources or rewards another person wants. Coercive power exists when a person has control over punishments in an organization. Expert power is derived from a person s expertise, skill, or knowledge on which others depend. Referent power exists when others have a desire to identify and be associated with a person. Influence is the use of an actual behaviour that causes behavioural or attitudinal changes in others. Most frequently occurs downward (managers influencing employees) but can also be lateral (peers influencing peers) or upward (employees influencing managers).

Get access

Grade+20% off
$8 USD/m$10 USD/m
Billed $96 USD annually
Grade+
Homework Help
Study Guides
Textbook Solutions
Class Notes
Textbook Notes
Booster Class
40 Verified Answers
Class+
$8 USD/m
Billed $96 USD annually
Class+
Homework Help
Study Guides
Textbook Solutions
Class Notes
Textbook Notes
Booster Class
30 Verified Answers

Related Documents

Related Questions