ADMS2400 MAY.23 WEEK 3_Lecture 6 Attitudes & Emotions 1
Topic: Attitudes & Emotions
o Organizational Commitment
o Job Satisfaction
• Value - Percept theory
• The Job Characteristic Model
• Social Information Processing
• Dispositional Model
o Moods & Emotions
What is Organizational Commitment?
Organizational Commitment - an employee’s desire to remain a member
of an organization
Employees who are not committed to their organizations engage in
withdrawal behaviour, defined as a set of actions that employees perform to
avoid the work situation
o Withdrawal behaviours may eventually culminate in quitting the
Three Forms of Commitment
Affective commitment – the reasons for an employee’s attachment is
primarily desire-based. Employees remain with their organization because
they have an emotional bond; they “want to” stay.
Continuance commitment – the reasons for an employee’s attachment is
primarily cost-based. Employees remain with their organization because the
costs associated with leaving are too high and/or suitable alternatives do not
exist; they “have to” stay.
Normative commitment - the reasons for an employee’s attachment is
primarily obligation-based. Employees remain with their organization
because they feel it is right thing to do; they “ought to” stay. ADMS2400 MAY.23 WEEK 3_Lecture 6 Attitudes & Emotions 2
A Social Network Diagram
The erosion model suggests that employees with fewer bonds will be most
likely to quit the organization.
The social influence model suggests that employees who have direct
linkages with “leavers” will themselves become more likely to leave.
Job satisfaction - a pleasurable emotional state resulting from the appraisal
of one’s job or job experiences. It represents how a person feels and thinks
about his or her job.
1. Value-Percept Theory
Value-percept theory argues that job satisfaction depends on whether the
employee perceives that his or her job supplies those things that he or she
People evaluate job satisfaction according to specific “facets” of the job.
Dissatisfaction = (Vwant - Vhave) X (Vimportance)
o Vwant reflects how much of a value an employee wants
o Vhave indicates how much of that value the job supplies
o Vimportance reflects how important the value is to the employee
Types of Counterproductive Behaviours
Correlations Between Satisfaction Facets and Overall Job Satisfaction ADMS2400 MAY.23 WEEK 3_Lecture 6 Attitudes & Emotions 3
2. The Job Characteristics Model
The Job Characteristics Model proposes that there are several “core” job
characteristics that have a certain psychological impact on workers.