ADMS2400 MAY.30 WEEK 4_Lecture 7 Organizational Trust and Justice 1
Understanding what is trust
Understanding what is Organizational Justice
o Types of Organizational Justice
Trust is defined as the willingness to be vulnerable to an authority based
on positive expectations about the authority’s actions and intentions.
Bases for Trust
Disposition-based trust means that your personality traits include a general
propensity to trust others.
Cognition-based trust means that trust is rooted in a rational assessment of
the authority’s trustworthiness.
Affect-based trust means that it depends on feelings toward the authority
that go beyond any rational assessment.
Factors that Influence Trust Levels
Trustworthiness is defined as the characteristics or attributes of a trustee that
inspire trust. Include:
Competence is defined as the skills, abilities, and areas of expertise that
enable an authority to be successful in some specific area.
Character is defined as the perception that the authority adheres to a set of
values and principles that the trustor finds acceptable.
Benevolence is defined as the belief that the authority wants to do good for
the trustor, apart from any selfish or profit-centered motives. ADMS2400 MAY.30 WEEK 4_Lecture 7 Organizational Trust and Justice 2
Often more emotional than rational.
Affect-based trust acts as a leap of faith in the face of uncertainty about
Affect-based trust sometimes acts as a supplement to the types of trust
An emotional bond develops, and our feelings for the