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Lecture 8

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Administrative Studies
ADMS 2400
Indira Somwaru

ADMS 2400 – Lecture 8 Nov 6 – Lecture 8 (Case: Robert Bart) Trust, Justice, and Ethics  Trust o The willingness to be vulnerable to an authority (person, organization) based on positive expectations about their intentions o Trust is often dependent on justice and ethics. o 3 types of trust: heart/cognition, mind/affect, and personality/disposition 1. Cognition based  Based on what we “know” of the authority’s track record  3 types of Cognition based trust:  Competence  The skills to be successful in a certain area  Character  The perception that the authority adheres to a set of values/principles that the trustee finds acceptable.  Benevolence  The belief that the authority has our best interests at heart (apart from selfish motives). 2. Affect based  “emotional”  based on feelings we have for the authority – we like them  built up over time 3. Disposition based trust  Depends on your personality/childhood/culture  Russians are the least trusted (1), North Americans are in the middle (5), and Scandinavian are the most trusted (10)  Justice o The perceived fairness of the authority’s decision making. o 4 broad areas of justice: distributive, procedural, interactional, and informational 1. Distributive justice (“how much”)  Perception of fairness related to how much reward is distributed in accordance with accepted norms  How much is given out  More rewards should be given to people who contribute more input 2. Procedural justice (“how”)  How the rewards are given out  Fair process for distributing rewards  Rules of Fair Process (6): 1. Voice o Employees have a say 2. Correctability o Can employees request an appeal? 3. Consistency o Are the procedures consistent across Performance people/time Appraisal 4. Bias suppression o Are the procedures that we using to evaluate employees unbiased and neutral? o Ex: objective performance evaluation form, train 5. Representativeness o Do the procedure consider the needs/characteristics of all groups 6. Accuracy o Are the procedures based on accurate information? 3. Interactional justice (or Interpersonal)  Does the authority treat people
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