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Lecture 9

ADMS 2400 - Lecture 9.docx

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York University
Administrative Studies
ADMS 2400
Indira Somwaru

ADMS 2400  Lecture 9 Nov 13 – Lecture 9 (Case: Flexible Packaging Inc.) Groups/Team Processes:  Why teams? o More flexible employees  multi-skilled  Global competition o Provides employees with variety/autonomy  Increased employee involvement and motivation  Source of intrinsic motivation and job satisfaction  Group dynamics o Study of how groups are formed o How they relate to:  Each other within group  Other groups  Organization as a whole  What is a group? o A collection of 2 or more people o Key characteristics of a group:  Social interaction  Verbal/Non-verbal  Must influence each other  Stability  Collection of group members is not always changing  Common goals  Helping and sharing common objective/goals  Recognition of the group by the group  Recognize each other and be a part of the group  Groups (formal and informal) o Formal  Command  Management  Give orders/commands to other people o Organizational chart  Task  Have a specific interest or expertise regardless of their position in the hierarchy  Committees o Informal  Interest  Voluntary memberships  Based on common interests  Ex: Unionization  Friendship  Employees who socialize  Ex: going out for drinks after work on a regular basis  Basic Elements of Group Dynamics 1. Roles  Parts played by each member  Leader (task orientation)  Free rider  Socio-emotional  Devil’s advocate  Reduces “groupthink” (IBM) 2. Norms  Informal rules that guide behaviour  Not written  Underlying beliefs  2 types of norms exist:  Prescriptive norms  Dictates positive behaviour o Proscriptive norms  Behaviours that should be avoided  Norm development: o Senior management (role modelling) o Culture (risk-taking or other culture) o Precedents over time o Explicit statements from others o Critical events in group history/culture 3. Status  Formal  Differentiating between degrees of formal authority given employees in an organization  Status symbols  Informal  Prestige given to employees with “specific” characteristics (not formally recognized) i.e. titles  Older employees  Tech knowledge  “expertise”  “looks” 4. Cohesiveness  Strength of group members desires to remain a part of the group 
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