ADMS 2600 Lecture Notes - John C. Portman Jr.
26 Dec 2012
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Document Summary
The portman hotel opened in san francisco in 1987. The hotel was designed by a noted architect named john portman. Portman sought to replicate in the usa the service and ambiance provided by premier asian hotels, such as the oriental hotel in bangkok and the regent in hong kong. To differentiate itself among high-end hotels in san francisco, portman sought to create a no rules environment for guests. These jobs were normally carried out, in other hotels, by numerous specialists. Delivering exceptional service at portman meant tremendous interdependence and coordination, not only among pvs, but also between pvs and other areas of the hotel. Pvs were able to decide how to balance their workload; they could decide when to delay cleaning a bathroom in order to serve drinks to a different guest. By empowering pvs and reducing costly management layers, portman also hoped to reduce overhead costs.
