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ADMS 2600

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York University
Administrative Studies
ADMS 2600
Monica Belcourt

Chapter 15 Multinational corporation (MNC) A firm with independent business units operating in multiple countries International corporation A domestic firm that uses its existing capabilities to move into overseas markets Global corporation A firm that has integrated worldwide operations through a centralized home office Transnational corporation A firm that attempts to balance local responsiveness and global scale via a network of specialized operating units Cultural environment The communications, religion, values and ideologies, education, and social structure of a country Expatriates, or home-country nationals Employees from the home country who are on international assignment Host-country nationals Employees who are natives of the host country Third-country nationals Employees who are natives of a country other than the home country or the host country global manager A manager equipped to run an international business Core skills Skills considered critical to an employees success need : High Experience, high decision making, high resourcefullness, high adaptability, high cultural sensitivity, high team building, high maturity. Augmented skills Skills helpful in facilitating the efforts of expatriate managers.... you need: Technical skills, negotiation skills, strategic thinking, delegation skills, change management. Failure rate The percentage of expatriates who do not perform satisfactorily Repatriation The process of employee transition home from an international assignment Home-based pay Pay based on an expatriates home countrys compensation practices Balance-sheet approach A compensation system designed to match the purchasing power in a persons home country Host-based pay Expatriate pay comparable to that earned by employees in a host country Localization Adapting pay and other compensation benefits to match that of a particular country Chapter 13 & 14 Hot-stove rule A rule of discipline that can be compared with a hot stove in that it gives warning, is effective immediately, is enforced consistently, and applies to all employees in an impersonal and unbiased way Discipline (1) Treatment that punishes, (2) orderly behaviour in an organizational setting, or (3) training that moulds and strengthens desirable conductor corrects undesirable conductand develops self-control Progressive discipline Discipline should be progressive Application of corrective measures by increasing degrees Verbal reprimand, Written reprimand ( goes on file), Stronger penalties ( suspension), Up to termination Wrongful dismissal A lawsuit filed in a court by an employee alleging that he or she was dismissed without proper contractual or reasonable notice Constructive dismissal When an employer commits a fundamental breach of the contract, such as by unilaterally changing a key term of the contract, the employee can treat the breach as a termination Chapter 14 Collective agreement An employment contract between an employer and a union that sets out the terms of employment of a group of the employers employees represented by the union Collective bargaining process Process of negotiating a collective agreement, including the use of economic pressures by both parties Bargaining zone Area within which the union and the employer are willing to concede when bargaining Interest-based bargaining (IBB) Problem-solving bargaining based on a winwin philosophy and the development of a positive long-term relantionship Interest arbitrator Third-party neutral who resolves labour dispute by issuing a final decision in the disagreement Types of Arbitration Compulsory binding arbitration Binding method of resolving collective bargaining deadlocks by a neutral third party Final offer arbitration Method of resolving collective bargaining deadlocks whereby the arbitrator has no power to compromise but must select one or another of the final offers submitted by the two parties Mediation is voluntary and has more active role Arbitration results in binding, but mediation is only recommendations.
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