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ADMs 2600, Glossary

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Administrative Studies
ADMS 2600
Monica Belcourt

9-box grid A comparative diagram that includes appraisal and assessment data to allow managers to easily see an em- ployees actual and potential performance A achievement tests Measures of what a person knows or can do right now alarm reaction Response to stress that basically involves an elevated heart rate, increased respiration, elevated levels of adrena-line in the blood, and increased blood pressure alternative dispute resolution (ADR) A term applied to different types of employee complaint or dispute resolution procedures apprenticeship training A system of training in which a worker entering the skilled trades is given thorough instruction and experience, both on and off the job, in the practical and theoretical aspects of the work aptitude tests Measures of a persons capacity to learn or acquire skills arbitration award Final and binding award issued by an arbitrator in a labourmanagement dispute assessment centre A process by which individuals are evaluated as they participate in a series of situations that resemble what they might be called on to handle on the job attrition A natural departure of employees from organizations through quits, retirements, and deaths augmented skills Skills helpful in facilitating the efforts of expatriate managers authorization card A statement signed by an employee authorizing a union to act as his or her representative for the purposes of collective bargaining B balanced scorecard (BSC) A measurement framework that helps managers translate strategic goals into operational objectives balance-sheet approach A compensation system designed to match the purchasing power in a persons home country bargaining power The power of labour and management to achieve their goals through economic, social, or political influence bargaining unit Group of two or more employees who share common employment interests and conditions and may reasonably be grouped together for purposes of collective bargaining bargaining zone Area within which the union and the employer are willing to concede when bargaining behaviour modelling An approach that demonstrates desired behaviour and gives trainees the chance to practice and role-play those behaviours and receive feedback behaviour modification A technique that operates on the principle that behaviour that is rewarded, or positively reinforced, will be ex-hibited more frequently in the future, whereas behaviour that is penalized or unrewarded will decrease in fre-quency behaviour observation scale (BOS) A behavioural approach to performance appraisal that measures the frequency of observed behaviour behavioural description interview (BDI) An interview in which an applicant is asked questions about what he or she actually did in a given situation behaviourally anchored rating scale (BARS) A behavioural approach to performance appraisal that consists of a series of vertical scales, one for each impor-tant dimension of job performance benchmarking The process of comparing the organizations processes and practices with those of other companies blended learning The use of multiple training methods to achieve optimal learning on the part of trainees bona fide occupational qualification (BFOQ) A justifiable reason for discrimination based on business reasons of safety or effectiveness bonus An incentive payment that is supplemental to the base wage burnout Most severe stage of distress, manifesting itself in depression, frustration, and loss of productivity business agent Normally a paid labour official responsible for negotiating and administering the collective agreement and working to resolve union members problems C calibration A process whereby managers meet to discuss the performance of individual employees to ensure their employee appraisals are in line with one another career counselling The process of discussing with employees their current job activities and performance, personal and career in- terests and goals, personal skills, and suitable career development objectives career networking The process of establishing mutually beneficial relationships with other businesspeople, including potential cli-ents and customers career paths Lines of advancement in an occupational field within an organization career plateau A situation in which, for either organizational or personal reasons, the probability of moving up the career lad- der is low chief ethics officer A high-ranking manager directly responsible for fostering the ethical climate within the firm chief learning officer A high-ranking manager directly responsible for fostering employee learning and development within the firm codetermination Representation of labour on the board of directors of a company collective agreement An employment contract between an employer and a union that sets out the terms of employment of a group of the employers employees represented by the union collective bargaining process Process of negotiating a collective agreement, including the use of economic pressures by both parties combined salary and commission plan A compensation plan that includes a straight salary and a commission common law of employment The body of case law in which courts interpret employment contracts, and the legal principles taken from those cases that guide the interpretation of employment contracts compensatory model A selection decision model in which a high score in one area can make up for a low score in another area competence-based pay Pay based on an employees skill level, variety of skills possessed, or increased job knowledge competency assessment Analysis of the sets of skills and knowledge needed for decision-oriented and knowledge-intensive jobs compulsory binding arbitration Binding method of resolving collective bargaining deadlocks by a neutral third party concentration Term applied to designated groups whose numbers in a particular occupation or level are high relative to their numbers in the labour market concurrent validity The extent to which test scores (or other predictor information) match criterion obtained at about the same time from current employees construct validity The extent to which a selection tool measures a theoretical construct or trait constructive dismissal When an employer commits a fundamental breach of the contract, such as by unilaterally changing a key term of the contract, the employee can treat the breach as a termination
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