• Problem Description and assessment
• The process that structures the flow of work doesn’t have a
supportive communication framework to enforce the process and
leads the staff towards full compliance.
• Causes & Effects analysis:
Effective communication in a workplace is based on professional correspondence
designed to assist in the daily operation of the company or the continued growth of the
organization. When employees allow personal issues to affect company communication, a
communication problem develops that could take a long time to track down and resolve.
People who refuse to communicate based on a personal disagreement are damaging the
company's ability to do business and slowing the growth of the organization.
Lack of Feedback
One-way communication can become an ineffective way to exchange information
throughout the company. Employees and managerial staff should provide feedback at all
times to improve the quality of information disseminated and the manner in which the
information is delivered. For example, if a department tends to send out information in a
format confusing to other people in the company, then that department needs to be
informed of its communication problems immediately or else the information coming
from that group will always pose a communication challenge.
When new employees are brought into the organization, they need to receive a
comprehensive introduction into the proper ways to communicate throughout the
organization. Companies that do not include communication training in their new-hire
orientation programs will be forced to struggle with new hires who are forced to learn
proper communication procedures by a process of hit and miss.
Effects on the business and personnel
Tension, misunderstandings and conflicts amongst staff
Anegative side effect of the defeciency in communication at the company is workplace
conflict. This conflict is created when incomplete instructions are relayed from an
employee to another, but the first employee does not realize they are incomplete, then
anger resulting from the incomplete instructions would be directed at that employee, who
deosn't understand why the conflict started.
Negative communication, whether intended or not, can have an effect on staff morale. The defeciency in communication at Stone Canoue is adding stress to the workplace that
makes it difficult to develop a productive work environment, which results in delays in
workflow and projects execution.
When there is a culture of negative communication in the workplace, it tends to have an
effect on organizational structure. Communication between departments and other parts
of the company is breaking down because the negative communication has degraded
organizational communication to the point where it is no longer functional. This had left
departments and work groups on their own to answer their own questions and develop
their own methods of getting the job done. In the end, it may lead to break down in the
structure of the organization.
The longer Stone Canue is allowing degrading the quality of communication and
teamwork in the workplace, the longer it takes for the workplace to recover and become
Solutions for Effective Communication
Effective communication in organizations involves a commitment from the top down to
communicate effectively. It's as simple--and as complex--as that. Organizations that
communicate effectively expect strong communication from managers to employees,
provide training and coaching to managers to help build their communication skills, have
ample communication tools for use by managers and employees, and measure the
effectiveness of their communication efforts
Communication From Managers to Employees
When senior leaders and managers in an organization are held accountable for effective
communication, the difference