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Lecture

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Department
Administrative Studies
Course
ADMS 3020
Professor
All Professors
Semester
Fall

Description
Canadian Business Culture and Management Skills ADMS 3020 ­ Fall 2011 – Professor Eytan Lasry Lecture 5 – Motivation and Conflict Resolution – Oct 18 Formula for Performance - Performance = f(ability x motivation) - Ability = f(aptitude x training x resources) - Motivation = f(desire x commitment) Five Tools for Improving Ability - Resupply o Resource problem  - Retrain o Training problem - Refit  - Reassign - Release o Aptitude problems Old View of Motivation - Satisfaction  ▯motivation  ▯performance.  New View of Motivation - Motivation  ▯performance  ▯outcomes  ▯satisfaction. Goal Setting - Goal setting is the foundation of an effective motivation program.  - Goals should be: o Specific  o Consistent  o Challenging o Provide feedback.  - Remove obstacles to performance. Performance  ▯Outcomes - Manager’s get what they reinforce, not what they want.  - Non­financial rewards: o Give awards publicly.  o Use awards infrequently.  o Embed them in a reward process.  o Match award with corporate culture.  Discipline - Negative responses are important for redirecting behaviour.  - Discipline will not motivate employees toward exceptional behaviour.  - Always pair negative feedback with specific direction for improvement.  Work Design Strategies - Combine tasks  - Form identifiable work units.  - Establish client relationships  - Increase authority  - Feedback  Need Theories
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