Canadian Business Culture and Management Skills
ADMS 3020 Fall 2011 – Professor Eytan Lasry
Lecture 5 – Motivation and Conflict Resolution – Oct 18
Formula for Performance
- Performance = f(ability x motivation)
- Ability = f(aptitude x training x resources)
- Motivation = f(desire x commitment)
Five Tools for Improving Ability
o Resource problem
o Training problem
o Aptitude problems
Old View of Motivation
- Satisfaction ▯motivation ▯performance.
New View of Motivation
- Motivation ▯performance ▯outcomes ▯satisfaction.
- Goal setting is the foundation of an effective motivation program.
- Goals should be:
o Provide feedback.
- Remove obstacles to performance.
- Manager’s get what they reinforce, not what they want.
- Nonfinancial rewards: o Give awards publicly.
o Use awards infrequently.
o Embed them in a reward process.
o Match award with corporate culture.
- Negative responses are important for redirecting behaviour.
- Discipline will not motivate employees toward exceptional behaviour.
- Always pair negative feedback with specific direction for improvement.
Work Design Strategies
- Combine tasks
- Form identifiable work units.
- Establish client relationships
- Increase authority