Canadian Business Culture and Management Skills
ADMS 2020 Fall 2011 – Professor Eytan Lasry
Lecture 6 – Empowering, Delegating and Teamwork – Oct 25
- Providing freedom for people to do what they want to do (pull), rather than getting them
to do what you want them to do (push).
- Empowered employees are more productive and happier; empowerment also helps the
organization stay flexible and adapt to changes.
Empowerment and Delegation in a Cultural Context
- Do different cultures perceive empowerment differently?
- Are leaders who delegate viewed as soft, not taking charge?
- Do the fundamental human needs of meaning, selfdetermination, trust… transcend
5 Dimensions of Empowerment
o Task specific confidence.
o Sense of choice and control over one’s destiny.
- Personal consequence
o Feeling of control over outcomes and accountability.
o Activities are laden with value and purpose.
o Confidence that we will be treated fairly.
- Articulate a clear vision.
- Provide opportunity to foster personal mastery.
- Model the correct behaviour.
- Provide support (social and emotional).
- Create emotional arousal.
- Provide necessary information.
- Provide necessary resources.
- Connect to outcomes. - Create confidence.
SMART goals for a clear vision
- Foster personal mastery
o Assign small, simple tasks in chunks before difficult ones.
o Highlight and celebrate small wins.
- Connect to outcomes
o Provide authority to resolve problems on the spot.
o Create task identity.
- Create confidence (5 factors)
Inhibitors to Empowerment
- Attitudes about subordinates.
- Personal insecurities.
- Need for control.
Advantages of Delegation
- Increase manager’s discretionary time.
- Develop employee knowledge.
- Demonstrate trust.
- Enhance commitment
- Efficiency and quality decision making.
- Foster work integration by manager coordination.
Principles of Effective Delegation
- Deciding When o Subordinates have needed information.
o Commitment is crucial.
o Subordinates’ capabilities will be expanded.
o Common values are shared.
o Sufficient time is available.
- Deciding to whom (Alternatives)
o Involve no one.
o Consult with other individuals, but decide alone.
o Consult with a team, but decide alone.
o Let the team decide.
o Participate as a member of the team.
- Deciding How
o Begin with the end in mind.
o Delegate completely.
o Allow for participation.
o Match authority with responsibility.
o With within the structure.
o Provide support.
o Focus accountability on results.
o Delegate consistently.
o Avoid upward delegation.
o Clarify consequences.
- Effective outcomes of delegation
o Readily acce