Reflection: Building and managing teams
Teamwork is a process of working cohesively with a group of people in order to achieve
a certain aim or common goal, creating a positive working atmosphere. Teamwork means
that people will try to cooperate, using their individual skills and providing constructive
feedback, despite any personal conflict between individuals.
What is an effective team?
The textbook states there is several ingredients need to be in place for a team to work
effectively. 1. The team performs. The teams output should meet the standards of those
who have to use it. 2. Individual team members are satisfied and learn. Some teams work
in a way that frustrates some members of the team; there should be a stronger teamwork
in keeping the team members satisfied. The team adapts and learns. The members learn to
anticipate one anothers moves and to respond appropriately to support those moves as
they occur. Learn as a collective group.
Importance of teamwork in Dollarama
Now lets look at how we use teamwork at Dollarama in the customer service field.
Teamwork is very important at my job because everyone knows that an organizations
service level is only as good as its employees. If one employee decides not to show up
for a shift during the week we have to put in more effort to make up for the lose of the
absents of the other which can slower down our sales records. Everyone benefits by working together just like a motor, each part has its own job to do but on its own it
would fall apart. Teamwork benefits all departments, profitability, sales etc. at my
At Dollarama, Im the head cashier on the weekends but at my location it gets v