ADMS 2511 Lecture Notes - Lecture 2: Business Process Management, Business Process Reengineering, Business Process
21 Sep 2016
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Document Summary
Business process a process that creates a product or service of value for the org, partners, or costumers; contain inputs and outputs that can be measured. Cross functional process multiple functional areas collaborate to perform the process. Business process reengineering (bpr), is a strategy for improving the efficiency and effectiveness of an organization"s business processes. Radically redesign business processes to reduce costs and increase quality. It is the key enabler of such change. The key to bpr is to examine business processes from a clean sheet perspective and determine how to reconstruct those processes to improve business functions. Many organizations found this strategy too difficult, too radical, and too comprehensive. The impact on employees, on facilities, on existing investments in information systems, and even on organizational culture was overwhelming. However, businesses increasingly began to organize work around business processes rather than individual tasks. The result was a less radical, less disruptive, and more incremental approach, called business process management.
