ADMS 3430 Lecture Notes - Lecture 8: Call Centre, Colt New Service, Human Factors And Ergonomics
Document Summary
Information technology: all of the hardware and software, including networking and communication technologies. It provides better data storage, informational retrieval and tools for analysis- capabilities that help alleviate the burden of transactional activities. 5 hr applications that received the lowest id support. It can help hr reduce the burden of admin transactional tasks, including the processing of hundreds of strategies and achieving results instead of being bogged down. Gaining access to data in a timely manner is a constant challenge. Allows service delivery that pushes employees and managers into making transactions rather than outsourcing, hr may consolidate its services into an internal hr service centre and operate the centre with its own hr practitioners. E-learning: the process of learning contents distributed in digital format via computers over the internet or other network. Knowledge communities that allow employees from a single or multiple companies to access and benefit from specialized knowledge associated with tasks.