ADMS 3440 Lecture Notes - Lecture 2: Dollarama, Job Satisfaction

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Teamwork is a process of working cohesively with a group of people in order to achieve a certain aim or common goal, creating a positive working atmosphere. Teamwork means that people will try to cooperate, using their individual skills and providing constructive feedback, despite any personal conflict between individuals. The textbook states there is several ingredients need to be in place for a team to work effectively. The team"s output should meet the standards of those who have to use it. Some teams work in a way that frustrates some members of the team; there should be a stronger teamwork in keeping the team members satisfied. The members learn to anticipate one another"s moves and to respond appropriately to support those moves as they occur. Now lets look at how we use teamwork at dollarama in the customer service field.

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