COMN 3112 Lecture 6: COMN3112 - 6
12 Feb 2017
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Describe: descriptive language to explain situation, non-judgmental, assume as little as possible, present (cid:498)data(cid:499) - facts as you see them, saying simply (cid:498)what is(cid:499) - isn"t easy. I-messages in a difficulty situation: acknowledge the other"s concerns, describe the behaviour you"ve observed, say how you feel about it, say what you want to happen. Video : husband is angry at his wife for going behind his boss and getting his project approved. Wife stays calm and follows the i-messages procedure. Paraphrase back to the speaker how you think or feel bout the subject in order to let them. Two elements of listening actively: undivided attention, understanding feedback. Undivided attention: use your eyes and your body to show readiness, be positive about listening, use paraverbals signals to show you"re involved, judge the content not the speaker"s style. know you"ve really listened. Let them correct your reflection if they need to. Don"t tell them what they should be thinking : ask questions.
