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Sept 21 - Lecture.docx

4 Pages

Communication Studies
Course Code
COMN 4115
Dalton Kehoe

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Organizational Communication Lecture – September 21 , 2013 st Communicating and Organizing Creation and Communication of Meaning: Contradictory Complexity  Contradictory Complexity: o THE PROCESSES WE MUST USE TO BE EFFECTIVE AS COMMUNICATORS ALSO REDUCE OUR EFFECTIVENESS o In our efforts to communicate with each other in relationships, we sometimes undermine the very things were trying to do while we’re actually trying to do them  Our Struggle is to Reduce Uncertainty: o To find out what’s going on o How we are being seen in this situation o What will happen next  To communicate with as little noise as possible: o In a way that people will actually get our perspective Creation and Communication of Meaning: Contradictory Complexity  Often our communication to reduce uncertainty creates more uncertainty: o Words and non-verbals inherently vague o Unthinking fit between mode of talk and the context  Where and when the communication happens  Context: The environment in which the communication occurs. It influences the content and form of interpersonal communication. Where and when with whom you speak makes a lot of difference with what you say and how you say it. o The organization you are in is a critical context  It is far more complicated context than face-to-face relationships with family and friends  Organization adds layers of complexity we don’t even think about it  Organizations don’t tell you about how to behave when they hire you, they only tell you the job description o Differences in power and social control shape communication  Hierarchy of authority  The people in charge have the right to be in a position of authority and tell people what to do  Social status differences  People who join organizations for the first time have less value than those who have been there far longer  Occupational differences  All of which can create “noise”  Silence when there could be talk  Distortion and omission when there is talk o Forces us to pay attention  Where you are and who your with  These elements shape your talk and face  Will learn to manage our talk in a much more complicated context we’re used to growing up in Central Tension of Organizing  Struggle between structural and dialogical necessities  Contradictory complexities of organizing; organizations; human life  Finding the balance between constraining human action and freeing it (creative choice) o Happens in families as well. How much ‘say’ do I give certain employees?  Organizing toward a common purpose o For more than two people  Building the seeds of an organization o Requiring predicable, recurring action  Need people to do things at predictable times to help achieve something  It always needs repetitive action at the right time o Always begins with an emphasis on constraint through structure  Even though constraint creates contradictory com
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