Organizational Communication Lecture – November 8 , 2013 th
Stable/Complex = professional bureaucracy
Environmental Overview: Box 3
Complex, stable: moderately low perceived uncertainty
Why complex stable?
Large number of components (like university, everyone is different, many
choices for programs, courses, etc)
No one is alike
Remain basically the same relationship (no matter what course, still
teacher/student relationship but each client is still unique)
Appropriate structure: high division of labour – job specialization
o No geography teacher would teach math or communication studies
o No anthropologists teach business courses
High formalization – everyone knows generally what their job is supposed to
o Bureaucratic yet decentralized
o Standardization of skills
o Doctors have to spend 8-10 years beyond undergraduate school until
they can become practicing doctors.
o By training people deeply and well over a long period of time, we
don’t have to tell them how to do the job.
o Complex yet stable – box 3
o Inputs alike but can have changing relationship to core operators
o Advantages of democracy and autonomy, but
o Problems of coordination, reluctance to innovate
o Last thing most want to do is make changes because they have spent
years training in a specific way.
Large support staff
small middle line
Autonomous operators in the core (doctors, professors)
Box 3: Environment Shapes Communication
Hospitals and doctors for example:
Because the core operators – Dr.’s for example – are supposed to deal with
each client separately – that’s the “complex” – at one level people are unique But maintain the same type of relationship with them – that’s the “stable”
o Individual people become a diagnosis – a case – put in a mental pigeon
o Old phrase – but effective – based on the idea of organizing knowledge
into easily accessible categories or “slots”
o When we sort information into categories – each of which are labeled
– its easier to recall the information by recalling the label – the label is
the door to the slot – the pigeon hole.
o For Dr.’s – what are these slots – pigeonholes in the mind?
A large set of labels for diseases each of which binds together
An idea of the illness and its symptoms