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York University
Communication Studies
COMN 4115
Dalton Kehoe

Organizational Communication Lecture – November 8 , 2013 th Stable/Complex = professional bureaucracy Environmental Overview: Box 3  Complex, stable: moderately low perceived uncertainty  Why complex stable?  Large number of components (like university, everyone is different, many choices for programs, courses, etc)  No one is alike  Remain basically the same relationship (no matter what course, still teacher/student relationship but each client is still unique)  Appropriate structure: high division of labour – job specialization o No geography teacher would teach math or communication studies o No anthropologists teach business courses  High formalization – everyone knows generally what their job is supposed to be Professional Bureaucracy  Structure: o Bureaucratic yet decentralized o Standardization of skills o Doctors have to spend 8-10 years beyond undergraduate school until they can become practicing doctors. o By training people deeply and well over a long period of time, we don’t have to tell them how to do the job.  Context: o Complex yet stable – box 3 o Inputs alike but can have changing relationship to core operators  Issues: o Advantages of democracy and autonomy, but o Problems of coordination, reluctance to innovate o Last thing most want to do is make changes because they have spent years training in a specific way.  Large support staff  small middle line  small technostructure  Autonomous operators in the core (doctors, professors) Box 3: Environment Shapes Communication  Hospitals and doctors for example:  Because the core operators – Dr.’s for example – are supposed to deal with each client separately – that’s the “complex” – at one level people are unique  But maintain the same type of relationship with them – that’s the “stable” o Individual people become a diagnosis – a case – put in a mental pigeon hole o Old phrase – but effective – based on the idea of organizing knowledge into easily accessible categories or “slots” o When we sort information into categories – each of which are labeled – its easier to recall the information by recalling the label – the label is the door to the slot – the pigeon hole. o For Dr.’s – what are these slots – pigeonholes in the mind?  A large set of labels for diseases each of which binds together  An idea of the illness and its symptoms 
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