HLST 3400 Lecture Notes - Lecture 4: Pareto Principle, Pareto Chart, Scatter Plot
Document Summary
The mfi has 5 steps: set an aim, establish measures, identify changes, test changes, implement changes. Example problem: fht patients are seeking care elsewhere resulting in financial penalties for the fht: aims. Aims need to be specific and measurable and should define the specific group of patients or the process / system that will be affected. The aim for this fht: to reduce negation penalties by 50% in one year: measures. A: by having measures and by understanding variation: you can benefit from measures that tell you if your processes are changing. Number of after hours phone calls / patient visits: you can benefit from measures that tell you if your outcome is improving. E. g. daily/weekly/monthly negation penalties; patient satisfaction with after hours access / access during office hours: balancing measures help you understand unintended consequences. Ensure # of ed visits are not going up as pts try to avoid seeing other primary care providers.