HREQ 3010 Lecture Notes - Lecture 14: Cost Accounting, Employee Engagement, A Reminder

• School: York University
• Department: Human Rights and Equity Studies
• Course: HREQ 3010
• Professor: Goshulak

Document Summary

Corporate scorecard, with its measures of key indicators, direct managers" and employees" attention to important factors. Area that hrm can be evaluated: (the 5c model of hrm impact: compliance, client satisfaction, culture management, cost control, contribution, compliance. Record compliance with employment standards, such as hours worked and overtime payments. Increase dealing in areas of safety, health, employment equity, and industrial relations. The development of a code of conduct, The redesign of orientation and training programs to include curriculum on ethics. Tracking success by measuring customer satisfaction or soliciting input on client complaints & and attitudes. External clients: candidates for positions, suppliers of hr services such as technology, and government regulators. Internal clients: employees grouped by occupation, union leaders, and managers. Informal feed back - asks informally about the service provided, hard to measure frequency of problems. Survey- to solicit feedback confidentially, anonymously, and from a larger number of stakeholders.