HRM 3400 Lecture Notes - Lecture 33: Collegehumor, Business Process

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23 May 2018

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HRM 3400 Lecture 33 Notes – Difficulty Implementing Change, Disadvantages of ERP Systems,

Expense and Time in Implementation

Introduction

• Barloworld reengineered its service operations to squeeze out waste and inefficiency.

• Service techs were issued handheld computers programmed to follow the new work

processes.

• The handheld devices could also access work orders, equipment information, and

ietory data held i the fir’s ERP dataase.

• By integrating mobile devices with improved work processes and access to ERP data, the

fir ahieed paperless, real-time data entry

• Immediate parts lookup and availability checks with overnight delivery; time sheets

completed as work progresses

• Autoati dispath of ork orders, aordig to Roert “. Teat, the fir’s CIO.

• The number of service locations was reduced from 26 to 6, service tech efficiency was

ireased y  peret, ad aual reeue ireased y ore tha €5,.

Disadvantages of ERP Systems

• Unfortunately, implementing ERP systems can be difficult and can disrupt current

business practices.

• Some of the major disadvantages of ERP systems are the expense and time required for

implementation, the difficulty in implementing the many business process changes that

accompany the ERP system

• The problems with integrating the ERP system with other systems, difficulty in loading

data into the new system, the risks associated with making a major commitment to a

single vendor, and the risk of implementation failure.

Expense and Time in Implementation

• Getting the full benefits of ERP takes time and money.

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