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Human Resources Management
HRM 3400
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Occupational Health & Safety Management HRM 3400 – Winter 2012 – Anna Blake Lecture 12 – Health and Safety Management and Motivating Safety Behaviours – Apr 2 Safety Behaviours - Safety behaviours o Behaviours leading to safe performance of a particular job. - Safety climate o Shared perception of the importance of safety in the workplace. - Safety compliance o The extent to which employees follow safety rules and procedures. - Safety initiative o The extent to which employees go beyond compliance and to actively improve safety. Definitions - Antecedent o A person, place, thing or event that happens before a behaviour takes place that encourages you to perform that behaviour. o Antecedents only set the stage for behaviour or performance – they don’t control it. - Behaviour o Any directly measureable thing that a person does, including speaking, acting and performing physical functions. - Consequences o Events that follow behaviours. Consequences increase or decrease the probability that the behaviours will occur again in the future. Both Positive (R+) and Negative (R-) Reinforcement Can Increase Behaviour - R+ o Any consequence that follows a behaviour and increases the probability that the behaviour will occur more often in the future – you get something you want. - R- o A consequence that strengthens any behaviour that reduces or terminates the behaviour – you escape or avoid something you don’t want. The Behaviour Based Safety Challenge - To create conditions that encourages people to collaborate because they want to not because they have to. Why Implement BBS? - Safety is about people. - Compliance is not sufficient. - Consequences drive behaviour. - Motivating. - Performance feedback. Three Essential Questions - What behaviours are being observed? - Why are those behaviours present? - Now what will be done to correct the system deficiencies? BBS Features - Peer to peer observation. - Supervisory observation. - Behaviour audit. - Snapshot. - Software support. - Customized behaviour inventories. - General behaviour inventories. - Emphasis on skilled coaching and feedback. Behaviour Based Safety - Three major sub-systems to deal with: o The physical, the managerial, the behavioural. - Identifying critical at-risk behaviours and the systems that support them. - At-risk behaviour o Normal human behaviour. o People reacting to their environment. - Deal with the causes of the at-risk behaviour, not the behaviour. o Change the environment that leads to the at-risk behaviour. Safety Observation Process - Step 1 – Plan where and when to make observations and recall what to look for. - Step 2 – Observe worker behaviour for safe and at-risk performance. - Step 3 – Coach for improved performance by positively reinforcing or redirecting. - Step 4 – Record what was observed why it occurred, and now what will be done. Continuous Improvement - Data compilation. - Safety involvement team. - Problem solving. - Implement solutions. Observations - Reactive behaviour. o Adjusting PPE. o Changing position / turning away. o Stopping work / attaching safe guards. o Rearranging job. - Personal protective equipment. o Head gear
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