HRM 3410 Lecture 4: Chapter 4 HRM 3410
7 Mar 2020
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Department
Course
Professor
Chapter 4 – Training Design
Training Objectives
- A statement of what trainees are expected to be able to do after a training program - the
“Learning Outcomes”
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Writing Objectives
- Training objectives should include four key elements:
o Who is to perform the desired behaviour?
o What is the actual behaviour (listed as a verb - e.g. “solve” customer issues)?
o When and where (conditions under which they are be performed)?
o Standard of performance by which the behaviour will be judged?
- Final written objectives should contain three key components:
o Performance - what needs to be learned
o Conditions of Practice - what can be done before and during training
(interventions) to enhance learning and retention e.g. EMT Error Management
Training “trainer allows trainee to make mistakes as part of learning
o Criterion defines the performance expectations and standards after training
Purchase or Design?
- Advantages of outsourced (purchased) training programs
o High quality
o Immediate delivery
o Ancillary services (tests, videos, follow-up etc.)
o Potential to customize
o Benefits from others’ experience (course evolves)
o Extensive testing
o Often less expensive (but not always) - depending on number of trainees -
“economies of scale”
- Advantages of in-house designed and developed programs
o Security and confidentiality
o Use organization’s jargon
o Incorporate organization’s values (basis for behaviours)
o Use internal content expertise – “SME’s
o Understand audience
o Pride and credibility in having created program
- Factors to be considered when purchasing or designing:
o Economies of scale - cost, number of employees, (spread costs over many
customer/trainees or employees)
o Is the training content organization specific or generic?
o Does organization have expertise and resources required to develop? - time and
money.
o When is it needed (time to design)?
o Use of both – purchase standard program and customize or design in-house?
Training Content
- Crucial stage:
o Needs analysis and training (learning) objectives guide and determine content
decisions
o Highest priority question is: “What is to be accomplished? - The knowledge to
acquire affect on behaviour”
- Requirements for delivery:
o Is training legislated - e.g. Health and Safety training?
o Is a Subject Matter Expert (SME) required, e.g. RN?
Document Summary
A statement of what trainees are expected to be able to do after a training program - the. Final written objectives should contain three key components: performance - what needs to be learned, conditions of practice - what can be done before and during training (interventions) to enhance learning and retention e. g. emt error management. Training trainer allows trainee to make mistakes as part of learning: criterion defines the performance expectations and standards after training. Advantages of outsourced (purchased) training programs: high quality. Immediate delivery: ancillary services (tests, videos, follow-up etc. , potential to customize, benefits from others" experience (course evolves, extensive testing, often less expensive (but not always) - depending on number of trainees - Advantages of in-house designed and developed programs. Incorporate organization"s values (basis for behaviours: security and confidentiality, use organization"s jargon, use internal content expertise sme"s, understand audience, pride and credibility in having created program.
