HRM 3410 Lecture Notes - Lecture 3: Rating Scale, Job, Task Analysis

• School: York University
• Department: Human Resources Management
• Course: HRM 3410
• Professor: Ken Mc Bey

Document Summary

Q: as an hrd specialist at td bank, you are leading a project to identify training needs for branch managers in toronto. Ans: as an hrd specialist at td bank, i will follow the steps below to conduct needs analysis following the four steps process: Needs analysis: a process to identify gaps or deficiencies in employee and organizational performance (3. 1 (3. 1a step 1: concern, b step 2: importance, c step 3: stakeholders, d step 4: data collection & e: needs analysis outcomes) A training need is a gap between current results and desired results. Step 1 concern: something that causes managers to notice it. Step 2 importance: how central is the concern to the effectiveness of the organization. Step 3 consult stakeholders: the key players in the organization who have a vested interest in the training process and outcomes. Step 4 data collection: three levels of analysis (organization, task, and person/employee)